What personal information do we collect, use and disclose?
Ardill Payne & Partners, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, business and home phone numbers.
Ardill Payne & Partners only collects personal information that is reasonably necessary for one or more of Ardill Payne & Partners’ functions or activities.
Ardill Payne & Partners only collects sensitive information* if it is reasonably necessary for Ardill Payne & Partners’ functions or activities, or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
* Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.
How do Ardill Payne & Partners collect the information?
Collection of personal information by Ardill Payne & Partners is only done by lawful and fair means.
Ardill Payne & Partners collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
What does Ardill Payne & Partners use personal information for?
Ardill Payne & Partners will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
Where Ardill Payne & Partners uses personal information other than for the Primary Purpose, Ardill Payne & Partners does so in accordance with the Privacy Act and APP 6.
Ardill Payne & Partners engages in direct marketing of its products and services from time to time.
Ardill Payne & Partners only uses personal information for direct marketing in circumstances where Ardill Payne & Partners has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Ardill Payne & Partners (for example, where an individual has signed up to receive direct marketing material from Ardill Payne & Partners).
Ardill Payne & Partners offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal information
Ardill Payne & Partners takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by Ardill Payne & Partners is accurate. To make a request to access and/or correct your personal information, please contact Ardill Payne & Partners’ Privacy Officer using the contact details provided below.
While Ardill Payne & Partners will always endeavour to give access to personal information free of charge, Ardill Payne & Partners reserves the right to charge individuals for access to personal information to cover costs associated with:
- searching for, locating and retrieving personal information and deciding which information to provide to the individual;
- using an intermediary; and
- reproducing and sending the information.
Ardill Payne & Partners is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact Ardill Payne & Partners’ Privacy Officer using the contact details provided below.
Security of personal information
Ardill Payne & Partners takes all reasonable steps to ensure that information held by Ardill Payne & Partners is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.
Ardill Payne & Partners stores and secures all personal information via a third party data storage provider. Ardill Payne & Partners will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information
Ardill Payne & Partners will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Ardill Payne & Partners except where the information forms part of a Commonwealth record or Ardill Payne & Partners is required, by law, or a court/tribunal order, to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with Ardill Payne & Partners unless it is impracticable to do so or Ardill Payne & Partners is required, by law or a court or tribunal order, to deal with identified individuals.
We use “cookies” when you visit our Website. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Website. There are four main types of cookies – here’s how and why we use them:
- Site functionality cookies – these cookies allow you to navigate the Site and use our features.
- Site analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your overall experience.
- Customer preference cookies – when you are browsing our services, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our Website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions of our Website.
Notwithstanding any other provision, we may also engage a third party service provider who may combine you information with information from other; and may place or recognise a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements. To opt-out of third party cookies, please contact Ardill Payne & Partners’ Privacy Officer using the details provided below.
Changes will be posted on the Ardill Payne & Partners website.
If you believe there has been a breach of the APPs or an APP Code, please contact Ardill Payne & Partners Privacy Officer using the details provided below.
Ardill Payne & Partners takes privacy complaints very seriously. If you make a complaint, Ardill Payne & Partners will respond within 5 business days to let you know who is responsible for managing your complaint. Ardill Payne & Partners will try to resolve your complaint within 10 business days. When this is not possible, Ardill Payne & Partners will contact you within that time to let you know how long we will take to resolve your complaint.
Ardill Payne & Partners will investigate your complaint and where necessary, consult with third parties about your complaint. Ardill Payne & Partners will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.
Contact Ardill Payne & Partners
All queries and complaints should be directed to Ardill Payne & Partners.
Contact Name: Rosie Ogston
Address: 45 River Street, Ballina, NSW 2478